Go-Ahead London
+41%
Mental-health support awareness rose 41% and trust in management 23% after 2,000+ staff gave feedback through ViewPoint Pulse — work that won an industry engagement award.
Feedback kiosks · QR & NFC · Digital surveys · Feedback Hub
Feedback kiosks, QR & NFC, and the Feedback Hub.
We supply and deploy the hardware and software that captures how customers, employees, patients and visitors really feel — branded kiosks, scan-and-tap Tag boards, QR and digital surveys, all feeding one Feedback Hub. Consulting and managed analysis are available on top when you want them.
See all products and hardware →
ViewPoint — the platform we deploy — is used by teams at Amazon, Microsoft, Carnival, TUI and NHS
What we sell
Feedback hardware and software, supplied and deployed
Pick the capture method that fits the space — or mix them. Everything feeds one Feedback Hub, so the results land in a single place.
Pulse Kiosk
A branded 10″ feedback kiosk for lobbies, exits, wards and terminals. Floor, wall or counter mount, repositionable, your branding on both panels.
Used for: high-traffic points where you want visible, in-the-moment capture.
ViewPoint Tag (QR & NFC)
Scan-or-tap boards that install in minutes, indoors or out. No app and no login for the person giving feedback, with optional follow-up questions.
Used for: washrooms, vehicles, wards, outdoor sites — anywhere a kiosk won't go.
QR & Mobile Surveys
Touchless smiley surveys people open on their own phone in seconds. No hardware to buy, install or maintain.
Used for: tables, receipts, signage, packaging and vehicle stickers.
Online & Email Surveys
Reach people after the experience by link, email or an embedded web survey — feeding the same reporting as your on-site capture.
Used for: post-visit, post-delivery and post-training follow-up.
Feedback Hub
The software behind all of it. Live dashboards by site, team and question, AI scoring of themes and sentiment in free text, alerts and exports.
Used for: seeing what changed, where, and what to do about it.
Not sure which mix?
Tell us the spaces you want to cover and roughly how many. We'll come back with a recommended mix and an itemised price.
Or read the free kiosk buyer's guide first.
Organizations capturing feedback on the ViewPoint platform we supply and deploy
Short Summary
Feedback Insights captures real-time customer, employee, patient and visitor feedback at the moment of experience and turns it into action. We provide survey strategy, kiosks, QR & NFC collection, through self service or managed reporting and AI feedback analysis — delivered on the ViewPoint platform.
Customer stories
Real feedback. Real change.
TUI · Airport experience
Measured the impact of operational changes in real time at check-in and bag drop, building a passenger-experience improvement plan that raised satisfaction.
"Feedback captured in the moment, free of other influences."
Carnival Cruises
Captured passenger sentiment across busy port operations, so teams could spot and resolve service gaps faster.
"The support has been exceptional — responsive, professional, and tailored to our needs."
Additional services
Want it run for you? That's available too.
Most clients buy the hardware and software and run it themselves. If you'd rather not, these two services sit on top — add either, both, or neither.
Voice of Customer consulting
We help you build the program, design the survey strategy, and the operating cadence that turns the voice of your customers into real change.
Self service or managed reporting & AI analysis
We can be hands on or off as needed. AI scores themes and sentiment; you get a decision-ready brief.
Industries
Built for high-volume, high-stakes experiences
Airports & transit
Passenger feedback across terminals, captured and resolved before departure.
Healthcare & patient
Patient experience measurement that stands up to quality and accreditation needs.
Government & municipalities
National service or armed personnel satisfaction, citizen satisfaction across departments, services, and facilities.
Logistics & delivery
Real-time feedback at the point of delivery — beyond tracking and claims data.
Events & conferences
Live attendee feedback you can act on during the event, not after.
Retail & education
Capture experience across stores, campuses, and service points.
How it works
From a smiley tap to a decision — in four steps
- Map. We map your feedback flow and find where insight is leaking — uncollected moments, unread responses, no closed loop.
- Capture. We stand up real-time collection — kiosks, QR, NFC, digital — on the ViewPoint platform.
- Analyze. AI scores themes and sentiment across every response; we pressure-test what the data is saying.
- Act. Every cycle you get a decision-ready brief: what changed, why, and the one action that moves the number.
Questions
Feedback Insights, in plain terms
What does Feedback Insights do?
We capture real-time customer, employee, patient and visitor feedback at the moment of experience and turn it into action — through survey strategy, kiosks, QR & NFC collection, self service or managed reporting and AI analysis, delivered on the ViewPoint platform.
How are you different from a survey tool?
A survey tool collects responses. We design the program, run the analysis, and deliver a decision every cycle. Technology alone doesn't improve satisfaction — the insight and action layer does, and that's what we own.
Which industries do you serve?
Retail, healthcare, airports and transportation, government and public services, logistics and delivery, education, and events — across North America — specifically Canada and the United States.
Get pricing
Tell us what you want to cover
There's no flat price, because programs differ in how many spaces they cover and how much support you want. Send the basics and we'll come back with a recommended mix and an itemised quote — no obligation.
Prefer to talk it through first? Book a free assessment instead — a short working session mapping where feedback is being lost. Or call +1 437-475-1051.