At Feedback Insights, we believe that every voice matters. Since our beginning, our mission has been simple: to help organizations listen, learn, and improve by capturing authentic feedback in real time.

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To bring this vision to life, we proudly partner with ViewPoint Feedback, a leading innovator in feedback technology. Together, we provide powerful solutions that transform how businesses, healthcare providers, and public spaces understand the experiences of their customers, employees, and visitors.

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With offices in Toronto, Canada and Delaware, USA, Feedback Insights is uniquely positioned to serve organizations across North America. Our local presence allows us to deliver personalized support while leveraging the strength and expertise of a global feedback platform.

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Our tools—ranging from interactive kiosks to QR-enabled surveys—make it easy for people to share their thoughts instantly, without barriers.

 

Whether it’s a patient at a hospital, a traveler in an airport, or an employee in the workplace, our solutions ensure that feedback is captured when it’s most valuable: in the moment.

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By turning real-time feedback into actionable insights, we help organizations identify what’s working, uncover areas of improvement, and continuously enhance the experiences they deliver. Our ultimate aim is simple yet powerful: to make places better—one piece of feedback at a time.

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What We Believe

• Feedback should be simple and accessible. The easier it is for people to share, the more authentic and representative the results will be.

• The moment matters. Capturing experiences as they happen provides clarity and truth that memory-based surveys can’t always achieve.

• Listening drives change. Feedback is only valuable when it leads to meaningful action that improves experiences for people.

• Every voice counts. Whether from one individual or thousands, each response has the potential to highlight opportunities for improvement.

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Why We’re Different

• Partnership approach – We work closely with every client, tailoring solutions to their unique environment rather than offering “one size fits all.”

• Proven technology – Through our partnership with ViewPoint Feedback, we provide robust, secure, and intuitive tools that organizations can trust.

• North American presence – With offices in Toronto and Delaware, we combine local support with global expertise.

• Focus on real-time action – We don’t just collect data; we help organizations act on it quickly to create visible improvements.

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The Power of In-the-Moment Feedback

• Honest responses – People are more likely to give authentic, unbiased feedback right when the experience happens.

• Higher engagement – Short, instant surveys remove barriers and make it easy for everyone to share.

• Actionable insights – Real-time data means organizations can identify and resolve issues immediately, improving satisfaction before problems escalate.

• Continuous improvement – By capturing ongoing feedback, organizations create a cycle of listening, learning, and adapting.